Refund Policy

Your sketch is a digital item made specifically for you from your answers and delivered straight after payment. Because of that, we can't take it back once it has been delivered. This is how we handle refunds for the R199.99 purchase.

When we will refund you in full

• You paid but did not receive a sketch, and we could not deliver one within 48 hours of you contacting us.
• You were charged more than once for the same order.
• The sketch you received is clearly faulty, for example a blank, corrupted or unusable image, and the free redraw did not fix it.

When we do not refund

• You received your sketch and reading but would have preferred a different result. Each purchase includes one free redraw for this reason.
• You changed your mind after the sketch was delivered.

How to ask for a refund

Email support@mrcruseco.com within 7 days of your purchase, from the email address you used to order, and tell us what went wrong. We reply within 2 business days. Approved refunds are returned through PayFast to the payment method you used, and usually reflect within 5 to 10 business days depending on your bank.

Your legal rights

Nothing in this policy takes away rights you have under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002.