Privacy Policy

This policy explains what personal information Cruseco ("we", "us") collects through this website, why, and what your rights are under the Protection of Personal Information Act 4 of 2013 (POPIA). We are the responsible party for this information.

1. What we collect

• Your quiz answers: what you want clarity on, your gender and who you would like to meet, your date of birth, and (only if you choose to give them) your time and place of birth, plus your preferences for a partner's age, look, hair, style and qualities.
• Your email address, which you give us before checkout.
• Order details: the amount, a payment reference, whether payment succeeded, and the sketch and reading produced for you.
• A review, if you choose to leave one, with the first name you provide.
• Technical data that our hosting provider logs automatically, such as your IP address and browser type.

We do not receive or store your card or bank details. Those go directly to PayFast.

2. Why we use it

• To create your sketch and reading and deliver them to you.
• To take payment and keep records of orders.
• To answer support and refund requests.
• To prevent fraud and abuse of the site.
• To show reviews you have agreed we may publish.

We rely on your consent, given when you submit your answers and email address, and on what is necessary to carry out your purchase. We do not sell your information and we do not send marketing emails. The only email we send is the one delivering your sketch, plus replies to messages you send us.

3. Who we share it with

We use these service providers to run the site. They process information on our behalf and only for the purposes above:

• PayFast (payments): receives your email address and the order amount and reference.
• Supabase (database and image storage): stores your answers, email address, order and sketch.
• Vercel (website hosting): serves the site and keeps technical logs.
• fal.ai (image generation): receives a description of the portrait to draw, based on your partner preferences. It does not receive your name, email address or date of birth.
• Resend (email delivery): receives your email address and the content of the email we send you.

We may also disclose information where the law requires us to.

4. Transfers outside South Africa

Some of these providers store and process information on servers outside South Africa. By using the site you consent to this transfer. We use established providers that apply their own data-protection safeguards.

5. How long we keep it

We keep order records for as long as we need them for support, refunds and legal record-keeping. If you answered the questions but did not buy, we keep your answers and email address only for as long as they are needed to complete a purchase. You can ask us to delete your information at any time (see section 8).

6. Storage on your device

The site saves your quiz answers in your browser's local storage so you don't lose your progress. This stays on your device and you can clear it at any time through your browser settings.

7. Security

Access to stored information is restricted to our server, connections are encrypted, and payments are handled by PayFast. No system is perfectly secure, and if a breach affecting your information occurs we will notify you and the Information Regulator as POPIA requires.

8. Your rights

You have the right to:

• ask what personal information we hold about you;
• ask us to correct or delete it;
• object to how we use it, or withdraw your consent;
• ask us to remove a review you submitted.

To do any of these, email support@mrcruseco.com from the address you used on the site. We respond within a reasonable time and at no charge.

9. Children

The site is intended for adults. If you are under 18, please use it only with the permission of a parent or guardian. If you believe a child has given us information without that permission, contact us and we will delete it.

10. Complaints

If you are unhappy with how we handle your information, please contact us first at support@mrcruseco.com. You also have the right to complain to the Information Regulator (South Africa): inforegulator.org.za, POPIAComplaints@inforegulator.org.za.

11. Changes to this policy

We may update this policy. The current version is always on this page, with the date it was last updated at the top.

12. Contact

Cruseco, 31 Nahoon Street, Sherwood, Port Elizabeth, South Africa. Email: support@mrcruseco.com.